FREQUENTLY ASKED QUESTIONS
How long will my order take to arrive?
All orders are dispatched within 1-2 working days, with shipping usually taking 1 working day. Please visit our Delivery & Returns page for more information. If you need your gift box delivered sooner, please get in touch and we will try our best to make it happen!
What if the recipient is out when the gift box is delivered?
If the recipient of your gift box is out, a calling card will be left and a redelivery will be arranged.
Can I request a specific delivery date?
Of course. If you have a specific date in mind that is beyond the usual delivery time, please specify the date at checkout and we will do our best to ensure it arrives on that date.
How will my gift box be packaged?
Your gift box will arrive in a bespoke wooden box with our gold foiled Aeske label and personalised correspondence card. Each box will be shipped in a postal box to protect its contents.
Can I add a personal note to go with my gift box?
Every gift box comes with the option of including a personal note. You can add your message at the checkout page.
Will the shipping box include a receipt?
We will email you the receipt directly so that the price is kept private.
What is your returns policy?
We take every care to ensure all parcels are carefully protected and wrapped. All products are sold on a non-returnable basis unless damaged or defective. If you have received damaged or defective products, please contact us.
Do you offer bespoke gift boxes?
Whatever your requirements, we would love to hear from you. Whether it is personalised gifts for an event, welcome boxes for your guests or simply something different for a special someone, please do get in touch.
Do you offer corporate gift boxes?
We love working together with businesses to curate beautiful gift boxes for every occasion. Please contact us to discuss your requirements.
Do you collaborate with other brands?
We love collaborating with brands that have a similar aesthetic to ours. Please do get in touch to discuss collaboration opportunities.
Looking for more information?
Please do get in touch if you have any questions about our gift boxes: firstname.lastname@example.org